All orders placed via the website will be shipped within 7 working days providing the item is in stock and not made to order. Delivery times will be dependant on the courier but should arrive within approx 3 days from date of dispatch.
RETURN & EXCHANGE POLICY
Our aim is always for you to be delighted with your purchase, but should you wish to return an item you have purchased from us, please email firstname.lastname@example.org to inform us that you intend to return the item, and the reason for the return, within 14 days of receiving your order. The item must then reach us within a further 14 days of informing us of your intention to return.
The item must be returned with all original packaging (including gift boxes), and with no damage. You are responsible for the condition of the item until it reaches us, so please choose an appropriate delivery method to insure against loss or damage in transit.
Once your return reaches us, it can take up to 5 days to process to return. When the return has been dealt with, we will email you to confirm this has been done. Please note that it can take 3 to 4 days for the refund to appear on your credit card statement after we have processed it
Postage charges cannot be refunded, and returns must be sent at your own cost.
Any bespoke or personalised orders cannot be returned unless they are damaged or faulty.