TERMS AND CONDITIONS
This “Website” (www.britishindulgence.com) is owned by and operated by or on behalf of British Indulgence Ltd (" British Indulgence", " we" or " us") with delivery services provided by a variety of couriers. If you (the customer) have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, please contact us by telephone on 07815942104, by email at or by post using the address given below. These Terms and Conditions are only written in the English Language
Company Registration Number 07604118.
USE OF WEBSITE
Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.
If you do not agree to these Terms, you must cease using and accessing this Website.
In order to use this website you must be (i) a consumer, and (ii) over the age of 13
Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.
Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.
We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to British Indulgence for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.
It is your responsibility, as the Consumer, to ensure that the details of your Order are correct and accurate, and that you provide us with all information relevant to your Order. You should be aware that We shall not be responsible for any errors you make when inputting or submitting your Order.
By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer services before placing an order with us either by telephone on 07815942104, by email or by post using the address given above. Calls to our Customer Service team are charged at the rate determined by the network provider for calls to mobiles. All our calls may be recorded for training and monitoring purposes.
By placing an order via this Website you are making an offer to British Indulgence to purchase the goods detailed in your order upon the terms described in your order.
By placing an order for the delivery of goods via this Website:
Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and British Indulgence for the sale and delivery of our goods (and between the couriers for the delivery of goods within the UK, as applicable) will only exist once an order has been accepted, processed and despatched to you.
Prices and availability of goods are subject to change without notice.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products. You should be aware that images of Goods on the Website may also not be representative of the actual size of the Goods. For this information please refer to each particular product description for approximate measurements. It must also be noted that the products featured on this Website are all handmade, and therefore slight variations in each product are likely to occur.
As a consumer of our products, you have certain legal rights with regards to Goods which are found to be faulty or not as described. Advice on these rights can be found at your local Citizens’ Advice Bureau or Trading Standards Office. You legal rights will not be affected by anything in these Terms and Conditions.
Please note that a delivery charge will be added to your order value where appropriate.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. Neither British Indulgence nor their chosen courier can accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. We will do what is reasonable to meet the estimated delivery date, with the Goods which are to be delivered to the address given at point of order. However, please note that the delivery dates are estimated only and may be affected by events outside our control
EU Deliveries (other than the UK)
Deliveries to EU countries outside the UK are not currently something offered by British Indulgence.
We endeavour to display all items currently available on our website, and aim to hold stock of all styles while a product is active. However, if a product is truly out of stock, you will not be able to add it to your shopping basket. We will always endeavour to fulfil any order requests, but we are limited by availability of materials from our suppliers, and as such may be unable to source further quantities of a particular material.
YOUR RIGHT TO CANCEL
You have a legal right to change your mind and cancel your order under the Consumer Protection (Distance Selling) Regulations 2000. More detailed advice on this can be sought from Citizens’ Advice Bureau, or Trading Standards Office. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. Parcels returned by post are returned at your own cost (unless the goods are faulty), and we recommend that you return the Goods to us by Royal Mail Special Delivery (or an equivalent ‘signed-for’ delivery service). This right to cancel does not apply to any Bespoke items.
We will endeavour to wrap your item as requested. Some items are too large and we will not be able to gift wrap them. Where you have asked us to use only one box or bag we will endeavour to do so, however, occasionally, the items will not fit and we have to use more than one.
OUR RETURNS POLICY
If you are not entirely happy with the goods that you have chosen you may return them to us within 28 days of receipt in accordance with our returns policy, providing you have informed us of your intention to return the item within the first 14 days. Our returns policy does not affect your legal rights in respect of faulty or misdescribed products.
If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read any specific care instructions provided with your purchase or listed on our Website at the time of purchase. Return of an item is at your own cost unless the item is faulty.
DISCLAIMER & LIMITATIONS OF LIABILITY
British Indulgence does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither British Indulgence nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of British Indulgence or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of British Indulgence and any other associated company of British Indulgence as if references to British Indulgence included references to each such associated company.
While British Indulgence uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and British Indulgence will not be responsible for any errors or omissions or for the results arising from the use of such information. While British Indulgence takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, British Indulgence will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. British Indulgence does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with British Indulgence. The entire liability of British Indulgence under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
British Indulgence will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
British Indulgence may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of British Indulgence.
No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the property of British Indulgence or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with British Indulgence; and
Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
LAW AND TERRITORY
To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
PRIVACY & SAFETY
This website, www.britishindulgence.co.uk, referred to herein as the “Website”, is operated by or on behalf of British Indulgence Ltd, registered in England, under company number 07604118. British Indulgence is committed to protecting and respecting your privacy.
Any reference to “you” in this policy, means we are referring to you as the user, viewing and or purchasing from this Website, and any reference to “we” or “us” etc means British Indulgence.
THE TYPE OF INFORMATION WE COLLECT
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We do not knowingly collect information from children under the age of 13, which is determined by the GDPR regulations as the applicable age of digital consent. Children under this age are not permitted to use the Website and must request that an adult provide any personal data, as required by the website. Any information determined to have been collected from anyone under this age will be deleted.
HOW WE COLLECT INFORMATION
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address etc. Your personal information will be used for the specific reasons stated above only.
WHY WE COLLECT INFORMATION
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To comply with any applicable laws and regulations.
HOW WE STORE, USE AND DISCLOSE YOUR PERSONAL INFORMATION
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
HOW WE COMMUNICATE WITH YOU
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail, unless you have notified us otherwise.
Cookies are used to distinguish you from other users of the Website, and help to provide you with a good experience when you browse the website. We only collect information which we feel is essential for you to use the Website efficiently.
The types of cookies used by the Website are:
Session cookies – these are erased when any site visitor closes their browser, and they are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (permanent or stored) cookies – these are stored on a site visitor’s hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site
COOKIE NAME - LIFE SPAN - PURPOSE
svSession - Persistent - Identifies unique visitors and tracks a visitor’s session on a site
hs - Session - Security
XSRF-TOKEN - Session - Security
smSession - Persistent (two weeks) - Identifies logged in site members
TSxxxxxxxx (where x is replaced by a random series of numbers and letters) - Session - Security
TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) - Session - Tracks visitor behaviour and measures site performance
HOW YOU CAN WITHDRAW YOUR CONSENT
If you don’t want us to process your data anymore, please contact us at or write to us.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or write to us at:
British Indulgence, 17 Jordan Way, Aldridge, Walsall, West Midlands, WS9 8SB
If you are interesting is purchasing our products wholesale, we would be delighted to hear from you! Please get in touch, either by using the contact form, or by emailing